FAQs

No, we do not take insurance. Insurance companies tend to have excessive influence over treatment plans and duration, presenting an obstacle to focused, personalized care. In order to provide the comprehensive, holistic one-on-one care that you deserve, Basecamp Physiotherapy and Performance is an out-of-network provider.

Yes! We will provide you with a “superbill” or itemized invoice to submit to your insurance. Once you have created a client portal, you will be able to easily view an invoice for any date of service. Many insurers do reimburse some, if not all, out-of-network costs; consult your insurance plan to determine your individual benefits.

Yes! We are able to accept payment with your HSA/FSA card.

Unfortunately, we are not able to provide physical therapy to those eligible for Medicare. Contact us to see if a wellness option is suitable for you.

Please see our services page. 

No! Both North Carolina and Washington state have Direct Access laws, which means you do not need a physician’s referral to receive physical therapy.

Awesome! During your first visit, or initial evaluation, we will spend a full hour going over the information you provided on (intake forms), dig a bit deeper into your health/injury history, perform a movement assessment, and then work together to make a plan to help you reach your peak! This plan will likely involve 1-2 in-person or virtual visits per week, an individualized home movement plan, and on-going education specific to your needs.

We recommend loose-fitting clothes you can easily move in. Gym shorts and tank tops are especially helpful if we need to assess your knees or shoulders.